Trainer – Telesales – Hyderabad

1 - 5 Years
Hyderabad

Job Description

Remain current and knowledgeable regarding all products, services and operational
procedures.
Develop, revise, review, improve all lesson plans, curriculum, material for all AM(Account
Manager) training needs
Create and maintain a comprehensiveTelesalesLearning Management System collaborating
with and leveraging the current and future Operations, processes and systems.
Deliver and Update New Employee training program -- to include continuous revision and
improvement of the program and ensuring that training is up-to-date with the most recent
processes and procedures.
Maintain revision control on allTelesalestraining and process documentation (manuals, job
aids, process flows, etc.). Ensure all reference material is up to date regardless of media
used.
Develop additionalTelesalestraining sessions/modules using all available technology (video,
web, Live streaming, etc.) with the aim of continuously improving the overall capability of
ourTelesalesperformance (sales, service, quality).
Produce, disseminate and archive allTelesalescommunication material to include, but not
limited to, the following: process changes, training updates, real-time alerts, job aids etc.
Drive the BQ management initiative along with Quality to ensure long term improvement in
BQ performance
Own OJT Revenue Targets for New Hires till handover to Operations
Remain knowledgeable regarding current tools, technology and systems that may enhance
the quality and effectiveness of our Training and Quality programs tools to enhance quality
programs for all teams

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Training

Role:Voice & Accent Trainer

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Bachelor's Degree in Business, Science or related field preferred
2-3 years experience in Sales Training field mandatory
Experience in Product Training field preferred 
Experience with Learning Management Systems (LMS) is desired
Experience in delivering instructor-led training programs in a business environment 
Demonstrated excellent Sales Training skills and Training content development
Excellent verbal and written communication skills -- especially the ability to quickly compose
and disseminate communication
Analytical and organizational skills

Company Profile

ADIDAR Consulting Pvt. Ltd.

We are a leading Fast Growing Recruitment Company. We are supporting leading Indian Industrial group & MNC's in their hiring needs.
View Contact Details+

Contact Company:ADIDAR Consulting Pvt. Ltd.

Email :shekhar@adidarconsulting.com